Star Assigned Policy

Delivery and Payments Information

If you order physical goods, you still receive electronic files via e-mail within 10 minutes.

Before ordering, please evaluate how soon you need a gift to be delivered and choose the most appropriate shipping option.
Estimated delivery times are indicated, taking into account the average delivery times. (3-7 days) as usual.
Take into account national holidays that might be taking place in your country of residence during delivery. Those can cause delays.

Cancellation and Returns Policy

Cancellation and Returns

A customer has the right to cancel an order within 5 days period from placing an order.

Electronic Gift Packages are to be canceled by only contacting customer service.
Physical Gift Packages must be canceled by contacting customer service and returning the physical package undamaged. Shipping costs for the return are to be covered by the customer.

Money Refund Policy

Once a refund has been confirmed, it might take 5-10 business days (depending on your card issuing bank) for the money to be returned to your account after confirmation.

General Terms

How to order?

Go to our Order page and choose from various star options available.
Once ready, give your star a name, add a personal message, select registration date, and choose from such options as star brightness degree, the specific constellation, or last-minute .PDF only version. Add to Cart and proceed to Checkout.
Fill in your personal data, delivery information, and payment information. Choose the delivery method, review your order info, and place an order!

Return policy

The customer has the legal right to cancel his or her order within 5 days after receipt of the service based on reasonable grounds.

If the purchase was damaged or containing faulty information, the customer has a legal right to demand repeated service delivery free of charge.

General terms on Refunds

The customer has a legal right to demand and receive a refund after a canceled order based on reasonable grounds.

The customer has legal rights to receive a full refund within 7 days after the order has been approved as canceled.

Refunded money will be transferred back to the same payment account from which the payment was initially received.

Shipping and Delivery

Once we receive your payment, we proceed with preparing your Star Gift Package. Payments usually come through within a couple of minutes, except bank transfers, which can take around 2-3 business days.

On average, it takes us from 1 to 3 business days to prepare the product individually and ship it. Still, more than half of our products are shipped within 2 to 5 business days.

Privacy Policy

What we collect

We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode, preferences, and interests
Other information relevant to customer surveys and/or offers

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through our Site. For example, we may collect information about you from third parties, including but not limited to activist groups and other organizations with whom we work and publicly available sources.

If you make purchases with our partners and/or cross-domain/website/brand, we will obtain certain information about you to use for promotional purposes.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails from our site and the third parties about new products, special offers, or other information we think you may find interesting using the email address which you have provided.
We link or combine with information we get from others to help understand your needs and interests and match you with opportunities.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

We may share information about you as follows or as otherwise described in this Privacy Policy:

With vendors, consultants, and other service providers or volunteers who need access to such information to carry out work on our behalf.
With nonprofit organizations, groups or causes that we believe have similar viewpoints, principles, or objectives or share similar goals and with companies and organizations that support or facilitate communications and information sharing among such groups.
When we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or legal processes or respond to lawful requests, claims, or legal authorities, including responding to lawful subpoenas, warrants, or court orders.
With services and/or partners and affiliates to send periodic emails regarding commercial opportunities.
Between Site's partners to offer third-party products or services to deliver to you tailored content on other third-party sites, including more relevant advertising for products and services that may be of interest to you.

The Site may offer social sharing features and other integrated tools (such as the Facebook Custom Audience), which let you share actions you take on our Site with other media, and vice versa. The use of such features enables sharing information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.

For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the entities' privacy policies that provide these features.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have placed suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not control that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. This privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
This privacy policy sets out how Star assigned (Blue Stars E Commerce Est, Jordan, Madaba) Reg. Nr.: 101021496, uses and protects any information that you give Blue Stars E Commerce Est when you use this website. Blue Stars E Commerce Est is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used according to this privacy statement.
Blue Stars E Commerce Est may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.